Microsoft Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
| Course Length: |
3 days |
| Number of Exams: |
1 |
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- Includes roundtrip airfare from the UK and lodging!
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Includes all certification exams (with extra test vouchers, if needed)
- Onsite Testing
- Breakfast and Lunch provided each day
If airfare and lodging are not required, the price is £575 less for 2-week courses, and £285 less for one week courses.
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This instructor-led course provides students with the knowledge and skills to troubleshoot and escalate or repair problems with Windows desktop operating systems by reacting to incident requests from end users.
This course will provide the basic knowledge of system architecture and security needed to provide the students with the requisite skills required to support end users and adhere to ITIL/MOF foundational operations.
At Course Completion
After completing this course, students will be able to:
- Describe the role and key skills of a desktop support technician (DST) and the different environments they work in.
- Describe the concepts of user accounts, user profiles and user rights, and identify and resolve logon issues.
- Identify and resolve system configuration and security issues.
- Identify and resolve network connectivity issues.
- Identify and resolve hardware issues.
- Identify and resolve file and folder issues.
- Identify and resolve print issues.
- Identify and resolve startup issues.
Exam 70-271
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Installing a Windows Desktop Operating System
- Perform and troubleshoot an attended installation of a Windows XP operating system.
- Perform and troubleshoot an unattended installation of a Windows desktop operating system.
- Upgrade from a previous version of Windows.
Managing and Troubleshooting Access to Resources
- Monitor, manage, and troubleshoot access to files and folders.
- Manage and troubleshoot access to shared folders.
- Connect to local and network print devices.
- Manage and troubleshoot access to and synchronization of offline files.
Configuring and Troubleshooting Hardware Devices and Drivers
- Configure and troubleshoot storage devices.
- Configure and troubleshoot display devices.
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
- Configure and troubleshoot I/O devices.
Configuring and Troubleshooting the Desktop and User Environments
- Configure the user environment.
- Configure support for multiple languages or multiple locations.
- Troubleshoot security settings and local security policy.
- Configure and troubleshoot local user and group accounts.
- Troubleshoot system startup and user logon problems.
- Monitor and analyze system performance.
Troubleshooting Network Protocols and Services
- Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
- Troubleshoot name resolution issues.
- Configure and troubleshoot remote connections.
- Configure and troubleshoot Internet Explorer.
- Configure and troubleshoot end-user systems by using remote connectivity tools.
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