MCSEClasses Certification Training Boot Camp MCSE MCSD MCDBA Cisco CIW Linux Oracle Java Security Military Discounts Testimonials About Us Linux/Unix Certification MCSD Certification Home MCSE Certification MCDBA Certification Cisco Certification Security Certification Java Certification Oracle® Certification CIW Certification Jobs Distance Learning Boot Camp Financing Boot Camp Pricing Boot Camp Technical Schedule Contact Us


2 Certification - MCDST (Microsoft Desktop Support Technician) Boot Camp

Course Length: 5 days
Certifications: MCP
MCDST
Number of Exams: 2
Class Schedule
11/10/10 - 15/10/10

Info/Enroll
15/11/10 - 19/11/10

Info/Enroll

  • Includes roundtrip airfare from the UK and lodging!
  • Hands-on instruction by a certified instructor
  • Includes all course materials and practice exams
  • Includes all certification exams (with extra test vouchers, if needed)
  • Onsite Testing
  • Breakfast and Lunch provided each day

If airfare and lodging are not required, the price is £575 less for 2-week courses, and £285 less for one week courses.

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. The MCDST credential is for professionals who use excellent customer service skills to educate users, as well as solve hardware or software operation and application problems on the desktop or client side based on the Microsoft Windows® desktop operating system.

Candidates for the MCDST support end users who run Microsoft Windows® XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in a workgroup or Active Directory® domain environment and how end users are affected by each environment.


Exam 70-271

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Installing a Windows Desktop Operating System
  • Perform and troubleshoot an attended installation of a Windows XP operating system.
  • Perform and troubleshoot an unattended installation of a Windows desktop operating system.
  • Upgrade from a previous version of Windows.
Managing and Troubleshooting Access to Resources
  • Monitor, manage, and troubleshoot access to files and folders.
  • Manage and troubleshoot access to shared folders.
  • Connect to local and network print devices.
  • Manage and troubleshoot access to and synchronization of offline files.
Configuring and Troubleshooting Hardware Devices and Drivers
  • Configure and troubleshoot storage devices.
  • Configure and troubleshoot display devices.
  • Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
  • Configure and troubleshoot I/O devices.
Configuring and Troubleshooting the Desktop and User Environments
  • Configure the user environment.
  • Configure support for multiple languages or multiple locations.
  • Troubleshoot security settings and local security policy.
  • Configure and troubleshoot local user and group accounts.
  • Troubleshoot system startup and user logon problems.
  • Monitor and analyze system performance.
Troubleshooting Network Protocols and Services
  • Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
  • Troubleshoot name resolution issues.
  • Configure and troubleshoot remote connections.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot end-user systems by using remote connectivity tools.

[ back to top ]

Exam 70-272

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Configuring and Troubleshooting Applications
  • Configure and troubleshoot Office applications.
  • Configure and troubleshoot Internet Explorer.
  • Configure and troubleshoot Outlook Express.
  • Configure the operating system to support applications.
Resolving Issues Related to Usability
  • Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.
  • Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.
  • Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.
  • Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.
Resolving Issues Related to Application Customization
  • Resolve issues related to customizing an Office application.
  • Resolve issues related to customizing Internet Explorer.
  • Resolve issues related to customizing Outlook Express.
  • Resolve issues related to customizing the operating system to support applications.
Configuring and Troubleshooting Connectivity for Applications
  • Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
  • Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
  • Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
  • Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.
Configuring Application Security
  • Identify and troubleshoot problems related to security permissions.
  • Identify and respond to security incidents.
  • Manage application security settings.

[ back to top ]


MCSEClasses.com is your best choice for MCDST, MCDST training, MCDST certification, MCDST certification boot camp, MCDST boot camp, MCDST certification training, MCDST boot camp training, MCDST boot camp certification, MCDST certification course, MCDST course, training MCDST, certification MCDST, boot camp MCDST, certification MCDST boot camp, certification MCDST training, boot camp MCDST training, certification MCDST course.



mcseclasses home | technical schedule | application schedule | class outlines | mcse, mcdba, mcsd training | microsoft .net | cisco certification | security training | ced solutions oracle® certification training | linux, unix, aix | comptia certification | webmaster training | pricing | locations | financing | instructors needed | e-mail us





Search classes by keyword:
Search classes by category:
mcse training
MCSE boot camp MCSE Training MCSE Certification MCSE Bootcamp MCSE Boot Camp MCSE Course MCSE Training MCSE Certification MCSE Bootcamp MCSE Boot Camp MCSE MCSA Training MCSA Certification MCSA Bootcamp MCSA Boot Camp MCSA Course MCSA Training MCSA Certification MCSA Bootcamp MCSA Boot Camp MCSA Course MCSA MCSE 2003 MCSE Training 2003 MCSE Certification 2003 MCSE Boot Camp 2003 MCSE Course 2003 MCSE 2003 Training MCSE 2003 Certification MCSE 2003 Boot Camp MCSE 2003 Course Training MCSE 2003 Certification MCSE 2003 Boot Camp MCSE 2003 Course MCSE 2003 MCSE Training Course MCSE Training Boot Camp MCSE training
MCSE certification MCSE Training Certification
Training MCSE Certification Training MCSE Boot Camp Training MCSE Course MCSE Certification Training MCSE Certification Boot Camp MCSE Certification Course MCSE Boot Camp Training MCSE Boot Camp Course MCSE Course Training MCSE Course Certification MCSD MCSD Training MCSD Certification MCSD Course Certification Training Training Certification Microsoft Certification Certification Microsoft Microsoft Training

Copyright © 2010 CED Solutions. CED Solutions Refund Policy. All Rights Reserved.

MCSE certification boot camps and courses are offered in these select cities: Albany MCSE, Albuquerque MCSE, Alexandria MCSE, Anchorage MCSE, Atlanta MCSE, Austin MCSE, Billings MCSE, Birmingham MCSE, Bismarck MCSE, Boise MCSE, Boston MCSE, Charleston MCSE, Charlotte MCSE, Cheyenne MCSE, Chicago MCSE, Cincinnati MCSE, Cleveland MCSE, Columbia MCSE, Columbus MCSE, Dallas MCSE, Denver MCSE, Des Moines MCSE, Detroit MCSE, Hartford MCSE, Honolulu MCSE, Houston MCSE, Indianapolis MCSE, Jackson MCSE, Kansas City MCSE, Las Cruces MCSE, Lincoln MCSE, Little Rock MCSE, Los Angeles MCSE, Louisville MCSE, Madison MCSE, Milwaukee MCSE, Minneapolis MCSE, Montpelier MCSE, New Orleans MCSE, New York City MCSE, Norfolk MCSE, Oklahoma City MCSE, Omaha MCSE, Philadelphia MCSE, Phoenix MCSE, Pierre MCSE, Pittsburgh MCSE, Portland MCSE, Princeton MCSE, Providence MCSE, Raleigh MCSE, Richmond MCSE, Sacramento MCSE, Salt Lake City MCSE, San Antonio MCSE, San Diego MCSE, San Francisco MCSE, San Jose MCSE, Seattle MCSE, Stamford MCSE, Tulsa MCSE, Washington MCSE, Wilmington MCSE.

MCSE Canada Boot Camps : mcse Calgary, mcse Edmonton, mcse Halifax, mcse Hamilton, mcse Kitchener, mcse London, mcse Montreal, mcse Ottawa, mcse Quebec City, mcse Toronto, mcse Vancouver, mcse Winnipeg.

CED Solutions offers MCSE certification boot camps and courses in the United States: MCSE Alabama, MCSE Alaska, MCSE Arizona, MCSE Arkansas, MCSE California, MCSE Colorado, MCSE Connecticut, MCSE District of Columbia, MCSE Delaware, MCSE Georgia, MCSE Hawaii, MCSE Idaho, MCSE Illinois, MCSE Indiana, MCSE Iowa, MCSE Kansas, MCSE Kentucky, MCSE Louisiana, MCSE Maine, MCSE Massachusetts, MCSE Michigan, MCSE Minnesota, MCSE Mississippi, MCSE Missouri, MCSE Montana, MCSE Nebraska, MCSE New Jersey, MCSE New Mexico, MCSE New York, MCSE North Carolina, MCSE North Dakota, MCSE Ohio, MCSE Oklahoma, MCSE Oregon, MCSE Pennsylvania, MCSE Rhode Island, MCSE South Carolina, MCSE South Dakota, MCSE Texas, MCSE Utah, MCSE Vermont, MCSE Virginia, MCSE Washington, MCSE West Virginia, MCSE Wisconsin, MCSE Wyoming.

MCSE Canada Boot Camps : Alberta mcse, British Columbia mcse, Manitoba mcse, New Brunswick mcse, Newfoundland mcse, Nova Scotia mcse, Ontario mcse, Saskatchewan mcse. Quebec mcse.