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Microsoft Course 20703-1 & 20703-2: System Center Configuration Manager (SCCM)

Course Length: 5 days
Number of Exams: 1
Class Schedule
26/08/19 - 30/08/19

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07/10/19 - 11/10/19

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14/10/19 - 18/10/19

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  • Includes roundtrip airfare from the UK and lodging!
  • Hands-on instruction by a certified instructor
  • Includes all course materials and practice exams
  • Includes all certification exams
  • Onsite Testing
  • Breakfast and Lunch provided each day

If airfare and lodging are not required, the price is £575 less for 2-week courses, and £285 less for one week courses.


This course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager

It covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure.

This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1B and 20703-2B, or equivalent knowledge and skills, are necessary to prepare for this exam.


Microsoft Course 20703-1: Administering System Center Configuration Manager

This course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports.

Audience profile

This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.

This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1B and 20703-2B, or equivalent knowledge and skills, are necessary to prepare for this exam.

At course completion

After completing this course, students will be able to:

  • Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment.
  • Analyze data by using queries and reports.
  • Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.
  • Deploy and manage the Configuration Manager client.
  • Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.
  • Identify and configure the most appropriate method to distribute and manage content used for deployments.
  • Distribute, deploy, and monitor applications for managed users and systems.
  • Maintain software updates for PCs that Configuration Manager manages.
  • Implement Endpoint Protection for managed PCs.
  • Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.
  • Configure an operating-system deployment strategy by using Configuration Manager.
  • Manage and maintain a Configuration Manager site.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.
  • Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.
  • Installation, configuration, and troubleshooting for Windows-based personal computers.
  • Basic concepts of public key infrastructure (PKI) security.
  • Basic understanding of scripting and Windows PowerShell syntax.
  • Basic understanding of Windows Server roles and services.
  • Basic understanding of the configuration options foriOS, Android, and Windows Mobile device platforms.

Course Outline

Module 1: Managing computers and mobile devices in the enterprise

This module describes the features of Configuration Manager that you can use to perform complex management tasks, including the following tasks; Hardware and software inventory, Application management, Operating system deployment, Settings management, Software update management, Remote client troubleshooting, and Protection from malware. Microsoft System Center Configuration Manager (Configuration Manager) provides various features that can help you manage devices and users both on-premises and in the cloud. Organizations that use Configuration Manager find that they can provide more effective IT services in relation to software deployment, settings management, and asset management. This module introduces you to the primary features, architecture, and management tools used with Configuration Manager. This module also provides a foundation that relates to all other features and management tasks discussed in the modules that follow this one.

  • Overview of systems management by using enterprise management solutions
  • Overview of the Configuration Manager architecture
  • Overview of the Configuration Manager administrative tools
  • Tools for monitoring and troubleshooting a Configuration Manager site

After completing this module, students will be able to:

  • Explain how Configuration Manager addresses the challenges of managing systems and users in today's enterprise.
  • Describe the Configuration Manager architecture.
  • Describe the management tools that you use to perform administrative functions for Configuration Manager.
  • Describe the tools that you use to monitor and troubleshoot a Configuration Manager site.
Module 2: Analyzing data using queries, reports, and CMPivot

The Microsoft System Center Configuration Manager database stores a large amount of data about the resources in your environment. You might not always want to perform all management tasks on all resources simultaneously. Therefore, to help you locate devices or user objects in your environment that meet specific criteria, you can create queries. You then can use these queries to create collections or to find additional information about specific resources. This module describes queries and methods of creating and running them. In addition to queries, you can run reports to view various types of information related to your Configuration Manager environment. To run Configuration Manager reports, you must install and configure a reporting services point, which this module details. This module also covers CMPivot, which allows you to collect and view real-time data on all the connected devices in your environment. It will enable you to make real-time decisions.

  • Introduction to queries
  • Configuring SQL Server Reporting Services
  • Analyzing the real-time state of a device by using CMPivot

After completing this module, students will be able to:

  • Create and configure data and status message queries.
  • Configure and manage Microsoft SQL Server Reporting Services (SSRS) and the reporting services point.
  • Use CMPivot to query and view the real-time state of the connected devices in your environment.
Module 3: Preparing the Configuration Manager management infrastructure

You can manage computer and user resources within a Microsoft System Center Configuration Manager (Configuration Manager) environment only when Configuration Manager has discovered these resources and assigned them to a site. In this module, you will learn about boundaries and boundary groups that help create logical network locations containing computer devices that you need to manage in your Configuration Manager infrastructure. You can use these boundary configurations for automatic site assignment and to help clients find content and services from associated site systems. You will also learn about the discovery processes that you can use to identify computers, users, and the network infrastructure within your network environment. You will then learn about collections that support logical groupings of resources. You use these groupings for management tasks, such as targeting software updates, managing application deployments, or deploying compliance settings to resources.

  • Configuring site boundaries and boundary groups
  • Configuring resource discovery
  • Organizing resources using device and user collections

After completing this module, students will be able to:

  • Configure boundaries and boundary groups.
  • Configure resource discovery.
  • Organize resources using device and user collections.
Module 4: Deploying and managing the Configuration Manager client

You can install the Microsoft System Center Configuration Manager (Configuration Manager) client software on windows-based devices such as servers, workstations, and laptops. You then can manage these devices and perform operations such as reporting hardware and software inventory information, installing and updating software, and configuring settings required for compliance. Configuration Manager provides several options for installing the client software. This module explains the supported operating systems and devices, software requirements, and different methods for installing the client software. This module also describes some of the default and custom client settings that you can configure. After installing the client software, you can configure client settings and control how the various client components interact between the managed device and the Configuration Manager environment.

  • Overview of the Configuration Manager client
  • Deploying the Configuration Manager client
  • Configuring and monitoring client status
  • Managing client settings and performing management operations

After completing this module, students will be able to:

  • Describe the requirements and considerations for installing the Configuration Manager client software.
  • Deploy the Configuration Manager client software.
  • Manage Configuration Manager client settings.
Module 5: Managing inventory for PCs and applications

This module provides an overview of inventory collection, and explains how you can manage the information collected. You also will learn about the process of collecting hardware and software inventory, initiating inventory cycles, and initiating and securing inventory collection. This module also covers the use of software metering to monitor program usage, and the configuration and management of Asset Intelligence.

  • Overview of inventory collection
  • Configuring hardware and software inventory
  • Managing inventory collection
  • Configuring software metering
  • Configuring and managing Asset Intelligence

After completing this module, students will be able to:

  • Describe inventory collection.
  • Configure and collect hardware and software inventory.
  • Manage inventory collection.
  • Configure software metering.
  • Configure Asset Intelligence.
Module 6: Distributing and managing content used for deployments

Microsoft System Center Configuration Manager (Configuration Manager) clients obtain content, such as packages, applications, software updates, and even operating system images, from a content infrastructure made up of distribution points and peer cache sources. In this module, you will review the content distribution and management features, configure distribution points, and learn how to distribute and monitor content. You also will perform content validation and content prestaging.

  • Preparing the infrastructure for content management
  • Distributing and managing content on distribution points

After completing this module, students will be able to:

  • Prepare the infrastructure for content management.
  • Distribute and manage content on distribution points.
Module 7: Deploying and managing applications

In this module, you will learn about the methods for creating, deploying, and managing applications with Configuration Manager. You also will learn to use the Software Center and the Application Catalog to install available applications. You will learn about managing deployments on unconventional applications. In addition, you will learn to install Windows 10 apps and virtualized applications.

  • Overview of application management
  • Creating applications
  • Deploying applications
  • Managing applications
  • Deploying virtual applications by using System Center Configuration Manager (Optional)
  • Deploying and managing Windows Store apps

After completing this module, students will be able to:

  • Describe the application management features of Configuration Manager.
  • Create applications.
  • Deploy applications.
  • Manage applications.
  • Configure and deploy virtual applications.
  • Configure and deploy Windows Store apps.
Module 8: Maintaining software updates for managed PCs

This module explains how to use the software updates feature in Configuration Manager to implement an end-to-end management process for the complex task of identifying, deploying, and monitoring Microsoft and third-party software updates to your Configuration Manager clients.

  • The software updates process
  • Preparing a Configuration Manager site for software updates
  • Managing software updates
  • Configuring automatic deployment rules
  • Monitoring and troubleshooting software updates
  • Enabling third-party updates

After completing this module, students will be able to:

  • Describe how the software updates feature integrates with Configuration Manager.
  • Prepare the Configuration Manager site for software updates.
  • Manage software updates by using Configuration Manager.
  • Configure automatic deployment rules.
  • Monitor and troubleshoot software updates.
  • Describe how to enable third-party updates.
Module 9: Implementing Endpoint Protection for managed PCs

This module explains how to use the security-related features provided by Configuration Manager to help protect client computers from malware threats, and to configure specific Windows Defender Firewall settings for clients. Based on System Center Endpoint Protection (Endpoint Protection) functionality, Endpoint Protection in Configuration Manager supports the deployment, management, and monitoring of antimalware policies, Windows Defender Firewall settings, Windows Defender Application Guard policies, Windows Defender Exploit Guard policies, and Windows Defender Application Control policies on client computers.

  • Overview of Endpoint Protection in Configuration Manager
  • Configuring, deploying, and monitoring Endpoint Protection policies
  • Configuring and deploying advanced threat policies

After completing this module, students will be able to:

  • Configure Endpoint Protection to detect and remediate malware and security vulnerabilities.
  • Configure, deploy, and manage Endpoint Protection policies.
  • Configure and deploy advanced threat protection policies.
Module 10: Managing compliance and secure data access

Many enterprise organizations require systems, such as servers, laptops, desktop computers, and mobile devices, to meet specific configuration and compliance requirements. Compliance settings in Configuration Manager can play a key role in identifying existing configurations, discovering systems that have adverse configuration changes, and remediating these settings automatically when necessary. Compliance settings also can help control how users manage and access data in the enterprise network environment. For computers that run Windows 8 and newer operating systems, you can manage data using folder redirection, offline files, and roaming profiles. You also can control access to data using remote connection profiles, virtual private network (VPN) profiles, Wi-Fi profiles, and certificate profiles. This module describes the compliance settings that you can manage using Configuration Manager. You will learn to use these settings to maintain configuration requirements and to provide secure data access to enterprise resources.

  • Overview of Compliance Settings
  • Configuring compliance settings
  • Viewing compliance results
  • Managing resource and data access

After completing this module, students will be able to:

  • Describe the features of compliance settings.
  • Configure compliance settings.
  • View compliance results.
  • Manage resource and data access.
Module 11: Managing operating system deployment

This module explains how to use the operating system deployment feature in Configuration Manager to create operating system images that you can deploy to unmanaged computers and those managed by Configuration Manager. There are several scenarios in which you can deploy operating systems by using Configuration Manager, including when you are working with new systems or when you are upgrading existing ones. Operating system deployment uses both Configuration Manager and Windows components to manage and deliver operating system images. You can configure settings on a reference computer prior to capturing an image of its operating system or by using task sequences that Configuration Manager creates after you deploy the image to a target system. This module also explains how to use Configuration Manager to create a strategy for operating-system deployments . And also, it explains and how to manage Windows as a service. This module explains how to manage Windows as a service.

  • An overview of operating system deployment
  • Preparing a site for operating system deployment
  • Deploying an operating system
  • Managing Windows as a service

After completing this module, students will be able to:

  • Describe the terminology, components, and scenarios used to deploy operating systems by using Configuration Manager.
  • Prepare a site for operating system deployment.
  • Deploy an operating system image.
  • Describe how to manage Windows as a service.
Module 12: Managing and maintaining a Configuration Manager site

This module describes role-based administration, Remote Tools, and the site maintenance tasks that you can manage by using Configuration Manager. This module also describes how to back up and recover a Configuration Manager site system and use the recommendation(s) from Management Insights to simplify administration.

  • Configuring role-based administration
  • Configuring Remote Tools
  • Overview of Configuration Manager site maintenance and Management Insights
  • Backing up and recovering a Configuration Manager site
  • Updating the Configuration Manager infrastructure

After completing this module, students will be able to:

  • Configure role-based administration.
  • Configure Remote Tools to support client activity.
  • Identify Configuration Manager site Maintenance tasks.
  • Back up and recover a Configuration Manager site.
  • Use Updates and Servicing to install updates to the Configuration Manager infrastructure.

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Microsoft Course 20703-2: Integrating Cloud Services with System Center Configuration Manager

This is an instructor-led training (ILT) course that describes the integration of various online cloud services with Microsoft System Center Configuration Manager. This course covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure. It also describes how to manage mobile devices by using methods such as on-premises mobile device management and Exchange Server integration.

Audience profile

This course is intended for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses or intends to use the latest branch of Configuration Manager to manage and deploy PCs, devices, and applications.

The secondary audience for this course are individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration.

At course completion

After completing this course, students will be able to:

  • Describe the challenges in managing a mobile and internet-based workforce and how Configuration Manager integrated with mobile device management and cloud services solutions can address these challenges.
  • Describe and configure methods used to manage client devices that are located outside of the corporate network and connected to the internet.
  • Deploy and manage Microsoft Store for Business apps by using Configuration Manager.
  • Deploy and manage Office 365 apps by using Configuration Manager.
  • Manage mobile devices by using Configuration Manager.
  • Describe and configure on-premises mobile device management using Configuration Manager.

Prerequisites

Before attending this course, students must have system administrator-level working knowledge of:

  • Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.
  • Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.
  • Installation, configuration, and troubleshooting for Windows-based personal computers.
  • Basic concepts of PKI security.
  • Basic understanding of scripting and Windows PowerShell syntax.
  • Basic understanding of Windows Server roles and services.
  • Basic understanding of the configuration options for iOS, Android, and Windows Mobile device platforms.
  • Basic understanding of management tasks using Configuration Manager.

Course Outline

Module 1: Extending the Configuration Manager infrastructure to support internet-based and mobile devices

This module describes the challenges in managing a mobile and internet-based workforce. It also describes how Configuration Manager integrates with mobile device management and cloud services solutions to address these challenges.

  • Managing a mobile and distributed workforce
  • Integrating Configuration Manager with cloud services and internet-based management solutions
  • PKI requirements to support internet-based management
  • Expanding content availability by using cloud-based distribution points

After completing this module, students will be able to:

  • Understand the challenges in managing a mobile and distributed workforce.
  • Understand the considerations for integrating Configuration Manager with cloud services and internet-based management solutions.
  • Describe the public key infrastructure (PKI) requirements to support the internet and mobile device management.
  • Explain how to expand content availability by using cloud-based distribution points.
Module 2: Managing clients on the internet

This module explains how to manage client devices that are located outside of the corporate network and connected to the internet.

  • Methods for managing internet-based clients
  • Planning and implementing IBCM
  • Planning and implementing the Cloud Management Gateway

After completing this module, students will be able to:

  • Identify the methods for managing client devices that are connected to the internet, but located outside the corporate network.
  • Describe the considerations and tasks for enabling Configuration Manager to support internet-based client management (IBCM).
  • Describe the considerations and procedures for implementing the Cloud Management Gateway to support internet-based clients.
Module 3: Managing Microsoft Store for Business apps by using Configuration Manager

This module explains how to use Microsoft Store for Business, how to set it up, and how to manage it. It also describes how to deploy and manage Microsoft Store for Business apps by using Configuration Manager.

  • Overview of Microsoft Store for Business
  • Managing Microsoft Store for Business apps by using Configuration Manager

After completing this module, students will be able to:

  • Explain how to manage Microsoft Store for Business and describe its features.
  • Deploy apps from Microsoft Store for Business by using Configuration Manager.
Module 4: Managing Office 365 apps by using Configuration Manager

This module explains how to implement Office 365 client management to help support an Office 365 cloud-based solution. It also describes how to deploy and manage Office 365 apps by using Configuration Manager.

  • Overview of Office 365 ProPlus
  • Deploying Office 365 client applications by using Configuration Manager
  • Managing and updating an Office 365 client deployment

After completing this module, students will be able to:

  • Describe Microsoft Office 365 ProPlus features.
  • Use Configuration Manager to deploy Office 365 applications.
  • Manage and update an Office 365 client deployment.
Module 5: Mobile device management by using Configuration Manager

This module describes the methods and technologies to manage mobile devices by using Configuration Manager.

  • Overview of mobile device management
  • Configuring the Exchange Server connector for mobile device management

After completing this module, students will be able to:

  • Provide an overview of Microsoft mobile device management technologies and how they integrate with Configuration Manager.
  • Explain how to deploy the Microsoft Exchange Server connector for Configuration Manager.
Module 6: On-premises mobile device management using Configuration Manager

This module explains on-premises mobile device management, its requirements, and the types of devices it can manage. It also explains how to implement on-premises mobile device management in an existing Configuration Manager environment and the different ways to enroll Windows 10 devices.

  • Overview of on-premises mobile device management
  • Configuring on-premises mobile device management using Configuration Manager

After completing this module, students will be able to:

  • Explain what on-premises mobile device management is and compare it with other management options.
  • Plan for and implement the requirements for on-premises mobile device management.
  • Enroll a modern Windows 10 device in on-premises mobile device management

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