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Cisco CCNA: Collaboration & CCNP: Collaboration (some gaps in dates)

Course Length: 27 days
Certifications: CCNA: Collaboration
CCNP: Collaboration
Number of Exams: 6
Cisco® Credits: 200
Class Schedule
Call for Class Schedule

  • Includes roundtrip airfare from the UK and lodging!
  • Hands-on instruction by a certified instructor
  • Includes all course materials and practice exams
  • Includes all certification exams
  • Onsite Testing
  • Breakfast and Lunch provided each day

If airfare and lodging are not required, the price is £575 less for 2-week courses, and £285 less for one week courses.


For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

For collaboration and unified communications network engineers who want develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks, the Cisco CCNP Collaboration certification is a job-role focused training and certification program that will expand your skills and ability to deliver business value.

Collaboration is becoming a critical necessity for business success and innovation. You can use your knowledge to lead the transformation and increase the effectiveness of your organizations collaboration experience.

Implementing Cisco Collaboration Devices (CICD)

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Implementing Cisco Video Network Devices, Part 1 (CIVND1)

This is course is designed to provide students with the necessary knowledge to describe characteristics of video solutions and assess the requirements for a successful implementation of a video solution.

It covers the characteristics of a video solution and enables students to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and requisites to the environment.

Implementing Cisco Video Network Devices, Part 2 (CIVND2)

This course is designed to provide students with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures.

It covers the describes Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco Collaboration solution architectures.

Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

This exam tests a candidate's knowledge of implementing a Cisco Unified Collaboration solution in a single-site environment. Candidates will need to show they can configure Cisco Unified Communications Manager, implement gateways and Cisco Unified Border Element, and build dial plans to place on-net and off-net voice and video calls.

Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)

This exam tests a candidate's knowledge of Cisco Unified Collaboration solutions in a multi-site environment. They will need to be able to describe the role of Cisco Video Communication Server (VCS) Control and the Cisco Expressway Series and how they interact with Cisco Unified Communications Manager.

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

This exam assesses a candidate's knowledge and skills to be able to troubleshoot a Cisco Unified Collaboration solution. The exam also covers troubleshooting methodology, triage, resources, and tools.

Implementing Cisco Collaboration Applications (CAPPS)

This exam tests candidates on the integration options of Cisco Unified IM and Presence, Cisco Unity Express, Cisco Unity Connection, Cisco Prime Collaboration, and Cisco TelePresence Management Suite in a Cisco Unified Collaboration solution.


Implementing Cisco Collaboration Devices 1.0 (210-060 CICD)

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons. After successful completion of this course, the student will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

Course Outline

Module 1: Describe the Characteristics of a Cisco Unified Communications Solution
Module 2: Provision End Users and Associated Devices
Module 3: Configure Voice Messaging and Presence
Module 4: Maintain Cisco Unified Communications System
Module 5: Provide End User Support

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Implementing Cisco Video Network Devices, Part 1 (210-065 CIVND)

This course provides students with the necessary knowledge to describe characteristics of video solutions and assess the requirements for a successful implementation of a video solution.

Implementing Cisco Video Network Devices, Part 1 (CIVND1) v1.0 is an update to the Implementing Cisco Video Network Devices, Part 1 (VIVND1) v1.0 course. It will help students prepare for the Cisco CCNA® Collaboration certification.

The CIVND1 course teaches students the characteristics of video solutions and how to assess requirements for successful implementation of a video solution. The course describes the characteristics of a video solution and enables students to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and environmental considerations.

The training is supported on Windows or Mac computers with the following browsers: Safari (v5.x and above), Chrome (v21.x and above), or Firefox (v16.x and above) with Flash (v9.x and above).

The training will not work with other browsers, including Internet Explorer.

Completion of this course is highly recommended before taking the instructor-led training Implementing Cisco Video Network Devices, Part 2 (CIVND2).

Prerequisites

It is recommended for the learner to have foundational IP networking knowledge such as that which is included as part of Cisco CCENT® or CCNA® certification. This e-learning assumes familiarity with the concepts included in the Interconnecting Cisco Networking Devices, Part 1 (ICND1) and with the basics from the Interconnecting Cisco Networking Devices, Part 2 (ICND2) training.

Modules and Content

Module 1: Video Conferencing and Streaming Fundamentals
  • Lesson 1: Introduction to Video and Video Applications
  • Lesson 2: Video Technology Basics
  • Lesson 3: Video Protocols and Media
  • Lesson 4: Functional Components of Video Infrastructures
  • Lesson 5: Network Requirements of Video Solutions
  • Lesson 6: Cisco Video Solution Architecture Overview
Module 2: Cisco TelePresence Endpoint Environmental Requirements and Installation
  • Lesson 1: Environmental Requirements for Video Installations
  • Lesson 2: Installing Cisco TelePresence Endpoints and Profile Systems

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Implementing Cisco Video Network Devices, Part 2 (210-065 CIVND)

The Implementing Cisco Video Network Devices, Part 2 (CIVND2) course will provide students with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures. It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication This course also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.

Prerequisites

  • Working knowledge of basic IP networking
  • Knowledge of video conferencing and streaming fundamentals

Course Outline

Module 1: Describe the components and architectures of Cisco Business Video solutions
Module 2: Implement Cisco Collaboration endpoints
Module 3: Implement Cisco TelePresence endpoints
Module 4: Implement multipoint conferencing on Cisco Collaboration endpoints
Module 5: Implement Cisco Digital Media Players

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Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.

Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks

Course Objectives

Upon Completing this course, students will be able to:

  • Describe the role of Cisco Unified Communication Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services
  • Describe the functions and purpose of a dial plan and explain how to implement on-cluster calling.
  • Describe how to configure MGCP, H.323 and SIP gateways. The module also describes how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URIs.
  • Describe the types of media resources that Cisco Unfied Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, Cisco IOS-based audio and video conferencing bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco Telepresence MCU, and Cisco TelePresence MCU, and Cisco TelePresence Conductor.
  • Provide an introduction to QoS with emphasis on the QoS components, often referred to as the QoS toolkit, that are used to provide services for various business applications

Course Outline

Module 1: Cisco Unified Communications Manager Introduction
  • Lesson 1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
  • Lesson 2: Performing Initial Cisco Unified Communications Manager Configuration
  • Lesson 3: Deploying Endpoints and Users
  • Lesson 4: Deploying IP Phone Services
Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
  • Lesson 1: Describing Dial Plan Components
  • Lesson 2: Implementing Endpoint Addressing and Call Routing
  • Lesson 3: Implementing Calling Privileges
  • Lesson 4: Implementing Call Coverage in Cisco Unified Communications Manager
Module 3: Implementation of Single-Site Off-Cluster Calling
  • Lesson 1: Analyzing Single-Site Off-Cluster Calling Requirements
  • Lesson 2: Implementing PSTN Access Using MGCP Gateways
  • Lesson 3: Describing Cisco IOS H.323 and SIP Gateways
  • Lesson 4: Implementing PSTN Access Using H.323 Gateways
  • Lesson 5: Describing the Cisco Unified Border Element
  • Lesson 6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
  • Lesson 7: Using Cisco Unified Border Element for URI Dialing
  • Lesson 8: Describing Dial Plan Interworking
Module 4: Media Resources
  • Lesson 1: Describing Media Resources in Cisco Unified Communications Manager
  • Lesson 2: Implementing Annunciators and MOH
  • Lesson 3: Implementing MTPs
Module 5: Audio and Video Conferencing
  • Lesson 1: Describing Conferencing Devices and Their Functions
  • Lesson 2: Implementing Conference Bridges
  • Lesson 3: Describing Cisco TelePresence MSE 8000
  • Lesson 4: Implementing Cisco TelePresence Server
  • Lesson 5: Implementing Cisco TelePresence Conductor
Module 6: Quality of Service
  • Lesson 1: Analyzing Quality of Service Requirements
  • Lesson 2: Describing QoS Components and their Functions
Labs:
  • Hardware Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
  • Hardware Lab 2: Deploying Endpoints and Users
  • Hardware Lab 3: Implementing Endpoint Addressing and Call Routing
  • Hardware Lab 4: Implementing Calling Privileges
  • Hardware Lab 5: Implementing Call Coverage
  • Hardware Lab 6: Implementing PSTN Calling Using MGCP Gateways
  • Hardware Lab 7: Implementing PSTN Calling Using H.323 Gateways
  • Hardware Lab 8: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element
  • Hardware Lab 9: Using Cisco Unified Border Element for URI Dialing
  • Hardware Lab 10: Implementing Annunciators and MOH
  • Hardware Lab 11: Implementing Conference Bridges
  • Hardware Lab 12: Implementing Cisco TelePresence Conductor

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Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

Course Objectives

Upon completing this course, you will be able to meet the following objectives:

  • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements
  • Implement call-processing resiliency in remote sites by using Cisco Unified SRST and MGCP fallback
  • Impletment bandwidth management and CAC to prevent oversbuscription of the IP WAN
  • Implement Device Mobility, Cisco Extension Mobility, and Cisco Unified Mobility
  • Implement Cisco VCS Control and Cisco Expressway Series
  • Describe and implement CCD and ILS

Course Outline

Module 1: Multisite Deployment Implementation
  • Lesson 1: Identifying Issues in a Multisite Deployment
  • Lesson 2: Identifying Multisite Deployment Solutions
  • Lesson 3: Implementing a +E.164-based Dial Plan for International Multisite Deployments
  • Lesson 4: Implementing a URI-Based Dial Plan for Multisite Deployments
Module 2: Centralized Call-Processing Redundancy Implementation
  • Lesson 1: Implementing SRST and MGCP Fallback
Module 3: Bandwidth Management and CAC Implementation
  • Lesson 1: Managing Bandwidth
  • Lesson 2: Implementing CAC
Module 4: Implementation of Features and Applications for Multisite Deployments
  • Lesson 1: Implementing Device Mobility
  • Lesson 2: Implementing Cisco Extension Mobility
  • Lesson 3: Implementing Cisco Unified Mobility
Module 5: Cisco VCS and Cisco Expressway
  • Lesson 1: Describing Cisco VCS and Cisco Expressway Series Deployment Options
  • Lesson 2: Deploying Users and Local Endpoints in Cisco VCS Control
  • Lesson 3: Interconnecting Cisco Unified Communications Manager and Cisco VCS
  • Lesson 4: Implementing Unified Communications Mobile and Remote Access
Module 6: GDPR and CCD
  • Lesson 1: Implementing ILS and GDPR
  • Lesson 2: Implementing CCD
Labs:
  • Guided Lab 1: Implementing a +E.164-Based Dial Plan for International Multisite Deployments
  • Guided Lab 2: Implementing a URI-Based Dial Plan for Multisite Deployments
  • Hardware Lab 3: Implementing SRST and MGCP Fallback
  • Hardware Lab 4: Implementing Bandwidth Management
  • Hardware Lab 5: Implementing Enhanced Location CAC
  • Hardware Lab 6: Implementing Device Mobility
  • Hardware Lab 7: Implementing Extension Mobility
  • Hardware Lab 8: Implementing Cisco Unified Mobility
  • Hardware Lab 9: Configuring Cisco VCS Control to Register Endpoints
  • Hardware Lab 10: Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager
  • Hardware Lab 11: Implementing Mobile and Remote Access via Cisco Expressway
  • Hardware Lab 12: Implementing ILS and GDPR

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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

Upon completing this course, you will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
  • Lesson 1: Identifying Cisco Collaboration Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting
  • Lesson 1: Troubleshooting Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues
  • Lesson 1: Describing Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ILS and GDPR Issues
  • Lesson 1: Troubleshooting ILS and GDPR
Module 6: Cisco Unified Communications Manager Mobility Issues
  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
  • Lesson 1: Troubleshooting Cisco TMS Issues
Module 8: Voice Quality and Media Resources Issues
  • Lesson 1: Troubleshooting MTP Issues
  • Lesson 2: Troubleshooting Transcoder Issues
  • Lesson 3: Troubleshooting Audio and Video Conferencing Issues
  • Lesson 4: Troubleshooting Audio and Video Quality Issues
Labs:
  • Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
  • Guided Lab 2: Troubleshooting LDAP Integration Issues
  • Guided Lab 3: Troubleshooting Endpoint Registration Issues
  • Guided Lab 4: Troubleshooting LDAP Integration Issues
  • Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
  • Guided Lab 7: Troubleshooting Off-Net Calling Issues
  • Guided Lab 8: Troubleshooting ILS and GPDR
  • Guided Lab 9: Troubleshooting Device Mobility Issues
  • Guided Lab 10: Troubleshooting Extension Mobility Issues
  • Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
  • Guided Lab 12: Troubleshooting Cisco TMS Issues
  • Guided Lab 13: Troubleshoot Transcoder Issues
  • Guided Lab 13: Troubleshoot Transcoder Issues
  • Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences

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Implementing Cisco Collaboration Applications (CAPPS) 1.0

Exam 300-085: Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Prerequisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

Course Outline

  • Module 1: Cisco Unity Connection
  • Module 2: Cisco Unity Express
  • Module 3: Cisco Unified IM and Presence Implementation
  • Module 4: Video Provisioning and Integration in a Unified Communications Deployment

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*Cisco Credits can not be used for travel or expense costs.

CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, and Networking Academy are registered trademarks or trademarks of Cisco Systems® and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this web site are the property of their respective owners.


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